PRIVACY POLICY

1. Introduction

This Privacy Policy sets out the types of personal data that Kesslerr may collect about you when you interact with us and explains how we process your personal data.

This Privacy Policy applies if you are a visitor to our website or social media pages, if you purchase any products from the Kesslerr store. We may collect, use, store and transfer different types of personal data about you when you visit our website or social media pages, register for an online account with us, join our loyalty program, contact us, sign up for our newsletter, purchase any of our products or when you download and register for an account on our app.

Please read this Privacy Policy carefully. This Privacy Policy may change from time to time. We will review this Privacy Policy regularly and any updates we make will be posted on our website. We encourage you to check this page regularly for any changes to stay informed about how we collect and process your personal data.

Our website is not directed to children and we do not knowingly collect data relating to children. Without limiting the foregoing, our website and applications are not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected or received personal information from a child under the age of 16, we may delete that information.

2. What data do we collect?

Personal data is any information about an individual from which that person can be identified. It does not include data from which the identity has been removed (anonymous data).

Whenever we collect, store, use, disclose or delete your personal data, this is called processing your personal data. As a website user, visitor or customer or app user, we will process different types of personal data about you which we have grouped together as follows:

Identity data – data that identifies you including your name, title, username, date of birth and gender.

Contact data – your contact information such as billing address, delivery address, email address and telephone number.

Purchase data – information relating to the products you have purchased from us including how often you have purchased from us, whether you have used any discount or gift card codes or other offers, and what products you have purchased.

Security data – for your safety, we keep an encrypted record of your login password.

Customer service data – information relating to your interactions with our customer service team via email, telephone, or by submitting an enquiry form on our website or contacting us via our social media pages. For example, information you provide when you make a general enquiry, ask us for product advice or in the unfortunate event that you need to make a complaint to us.

Financial data – data we collect if you purchase products from us such as your bank account and payment card details.

Evaluation data – information you provide to us when you evaluate our products or services or when you provide feedback to our customer service team.

Marketing data – data we collect when you sign up to receive our newsletter or other marketing communications, including your preferences about us contacting you in this way, opt-out data and any coupons or other offers we have sent you, and data about how you respond to and interact with our marketing communications.

Technical data – electronic information automatically recorded/stored by a processing device including details about the device you use to access our services, your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, country code and telephone code of the country where your device is located, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites or apps or open our emails.

Usage data – information about how you use our websites and apps, including how you navigate and interact with our website, the pages and products you view, the time spent on our website, information about your previous visits, the contents of your shopping cart, any search terms you enter and whether you have encountered any problems. We also collect data about how you arrived at our sites (for example through searches and the search keywords used).

Social Media Data – data you provide directly to us about your social media accounts or data that we have access to when you connect with us or like or follow our social media accounts.

3. Cookies

Our websites and apps use cookies to distinguish you from other users of our websites and apps. This helps us provide you with a good experience when you browse our websites or use our apps and improve our websites, apps, products and services.

4. When do we collect your data?

Direct interactions: We collect personal data directly from you when you interact with us or correspond with us directly via our website, by email, by post or on social media. This includes personal data you provide when you:

-visit our website;

-create an account on our website;

-order any of our products;

-sign up to receive marketing communications from us;

-interact with us on social media, such as by following us, liking our posts, commenting on our posts or sending us direct messages;

-contact us in any way including filling in an enquiry form on our website or sending us an email;

-provide us with feedback or respond to our feedback requests;

-request to send you marketing communications;

-enter a contest, promotion or survey; or

-comment on or review our products.

Automated technologies or interactions: When you interact with our website, our systems automatically collect information about your equipment, browsing actions and patterns. We collect this personal data (specifically Technical Data and Usage Data) using cookies.

Other third parties. We may also receive personal data about you from various third parties as set out below:

-other technical, payment and delivery service providers;

-analytics service providers who provide us with Technical and Usage data;

-social media platform operators.

5. How and why we use your personal data

We will only use your personal data where the law allows us to. The legal basis will vary depending on the reason we collect your personal data. Sometimes we may rely on more than one legal basis when we process your personal data depending on the reason we use your data. Please contact us at any time if you need more information about how we use your personal data and which legal basis we rely on.

We have summarised below the legal basis on which we use your personal data and examples of how this works in practice:

-Where necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into such a contract

-We will need to process your data when you purchase products from us to process and deliver your order including to collect payment from you.

-Where necessary to comply with a legal or regulatory obligation to which we are subject

Where we have your consent to do so, subject to your right to withdraw your consent

-We may send you marketing communications by email or by SMS if you have opted in to receive marketing communications from us in this way. Our marketing email provider uses a pixel in our emails to track how you interact with them (such as whether the email was delivered, opened, marked as spam or unsubscribed) and the features you click on, and to collect Technical Data (such as the type of device you used to open the email and your location). This means we can send you more relevant and tailored email content. If you would like to opt out of email tracking at any time, you can opt out of receiving marketing emails.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed, altered or disclosed in an unauthorised way. Your personal data is provided to authorised Kesslerr employees who need access to the information to carry out their duties.

We also have procedures in place to deal with any suspected personal data breach. We will notify you and any relevant regulatory authority of a breach where we are legally obliged to do so.

Unfortunately, however, the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of the data you transmit to our website or app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. How long will we retain your data?

We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate period for retaining personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In relation to marketing consent, we may ask you to update your consent from time to time if we have not heard from you for a while to check whether you still wish to receive emails or text messages from us. If you choose to opt out, we will retain this record along with your email address or other contact information to ensure that we do not send you marketing communications in the future.

In some cases, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. In such cases, we may use this information indefinitely without further notice to you.

We will not be liable to you for the deletion of personal data in accordance with our data retention policy.

8. Who do we share your data with?

We may share your personal data with the following third parties to perform a contract with you, to comply with a legal or regulatory obligation, for our legitimate interests in conducting our business or where you have given us your consent:

-Companies that operate such as courier companies;

-Third party payment service providers;

-Data analytics companies;

-Social media platforms and online search engines to show you products that may interest you when you browse the internet and use social media platforms;

-To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Kesslerr’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Kesslerr about our users and customers is among the assets transferred. We may also seek to acquire other businesses or merge with them;

-Other companies and organizations for the purposes of fraud protection and credit risk reduction’

-Professional advisors, including attorneys, bankers, auditors and insurers providing consulting, banking, legal, insurance and accounting services;

-Courts, tribunals, litigants, tax authorities and government agencies to comply with any court order, law or legal process, including responding to any government or regulatory request or subpoena or to enable us to enforce any agreement with you; and

We require all of our data processors to respect the confidentiality of your personal data and to process it in accordance with the law. We do not allow our data processors to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.

9. What rights do you have over your data?

You have certain rights in relation to the personal data we process about you (where we are the data controller because we determine the purposes and means of processing that personal data):

-the right to request access to the personal data we hold about you and to receive certain information in relation to that data;

-the right to request that we correct inaccurate data or complete incomplete data;

-the right to receive, or request that your personal data be transferred to a third party in a structured, commonly used and machine-readable format (note that this right only applies to automated information where you initially provided consent for us to use it or where we use the information to perform a contract with you);

-the right to request erasure of personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or if you have successfully objected to the processing (however, please note that we may not always be able to comply with your request to erase your data for specific legal reasons which will be notified to you, if applicable, at the time of your request);

-the right to object to how we process your personal data in certain circumstances, including the right to ask us not to process your personal data for marketing purposes;

-the right to restrict the processing of your personal data, for example if you want us to establish the accuracy of the data or you object to our use of your data but we need to establish whether we have legitimate grounds to use it; and where we are processing personal data relating to you on the basis that we have your consent to do so, you may withdraw your consent at any time (this will not affect the lawfulness of any processing carried out before you withdrew your consent). If you withdraw your consent, we may not be able to provide certain products or services to you.

10.Third-Party Links

Our website and apps may contain links to third-party websites, plug-ins, and apps. Clicking on those links or activating those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website or app, we encourage you to read the privacy policy of every website you visit.

11.Updating This Policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back regularly to stay informed of our changes.

This privacy policy was last updated in July 2024.

12.Contact Us

If you would like to exercise your rights, or have questions or complaints about this policy or the way your personal information is handled, please contact us by e-mail: [email protected], or

E-mail: [email protected]

Address: 2370 York Rd, Jamison, PA 18929, USA

Monday – Friday | 8:00 AM – 5:00 PM (EST)